City Walks Bristol is a trading name of Somerset Web Limited, a private limited company registered in England and Wales. References in this Privacy Policy to “we”, “us” and “our” mean Somerset Web Limited.
We respect your privacy and are committed to protecting personal information that we process.
This Privacy Policy explains how we handle information when you use our websites, mobile applications (“apps”), Progressive Web Apps (“PWAs”), digital services, contact us, subscribe to communications, or otherwise use our products and services.
1. Our approach to privacy
We aim to collect and process only the information reasonably necessary to provide our services, communicate with you, meet our legal obligations and operate our business.
Our apps and PWAs do not collect, store or share personal data unless this is necessary to provide a particular feature or service and is disclosed within the relevant app, service, App Store privacy information or this Privacy Policy.
Some applications may store information locally on your device. Information that remains solely on your device and is not transmitted to us is not collected by Somerset Web Limited.
Where the operation of a particular app or service differs from this general policy, additional privacy information may be provided within that app or service.
2. Information we may collect
Depending upon how you interact with us, we may process information including:
- your name;
- email address;
- telephone number;
- information you voluntarily provide when contacting us;
- information required to provide a service you have requested;
- information required for a contract between you and us;
- newsletter and marketing preferences;
- technical information necessary for the operation, security and maintenance of our websites, apps and services; and
- information submitted to a particular app or service where this is necessary to provide its functionality.
We do not intentionally collect personal information that is unnecessary for the service being provided.
3. Websites
When you visit one of our websites, our web server and service providers may process limited technical information necessary to deliver and secure the website.
This can include information such as IP address, browser type, device type, date and time of access and pages requested.
Where cookies, analytics or similar technologies are used, appropriate information and controls will be provided where required.
Information submitted through a contact form, email or other enquiry facility will be used to respond to your enquiry and, where appropriate, provide the services you have requested.
4. Mobile apps and PWAs
We develop and operate mobile applications and Progressive Web Apps.
Unless otherwise stated within a particular app, our apps do not collect personal information simply because you install or use them.
An app may store information locally on your device in order to provide its functionality. This information is not accessible to us unless the app specifically transmits it to one of our services or to a third-party service required to perform a feature requested by you.
Where an app requires access to device features such as photographs, files, location, camera or similar services, access will be requested through the operating system where appropriate.
Permission is used only for the relevant feature and does not in itself mean that Somerset Web Limited collects the information.
5. Artificial intelligence features
Some of our apps and services may provide optional features using third-party artificial intelligence services.
When you choose to use an AI-powered feature, information necessary to fulfil your request may be transmitted securely to the relevant AI service provider for processing.
For example, text entered into an AI generation feature may need to be sent to an external AI service in order to generate the requested result.
We encourage users not to include personal, confidential or sensitive information in prompts or other information submitted to AI features unless this is expressly required by the service.
Where an app uses an external AI service, this will be disclosed where appropriate within the app, its associated privacy information, or both.
6. Website auditing and similar services
Some of our applications and services analyse publicly accessible websites.
When you request an audit, the website address or domain you provide may be transmitted to our systems or relevant service providers so that the requested analysis can be performed.
Technical information obtained from publicly accessible websites may be processed for the purpose of producing the requested audit or report.
We do not use a website audit as a means of intentionally collecting personal information about the owner or users of the website being audited.
7. Purchases and subscriptions
Some of our apps offer paid features, in-app purchases or auto-renewable subscriptions.
Where purchases are made through Apple’s App Store or another application marketplace, payment and transaction processing is handled by that marketplace.
We do not receive or store your complete payment card details.
We may receive limited information concerning the status of a purchase or subscription where this is necessary to determine whether you are entitled to access paid features.
Your use of the relevant marketplace is also subject to that provider’s own terms and privacy policy.
8. Mailing lists and marketing
If you choose to subscribe to a newsletter or marketing communication, we may collect information such as your name and email address.
We will send marketing communications where we have an appropriate lawful basis to do so.
You can unsubscribe at any time by using the unsubscribe facility contained within an electronic communication or by contacting us.
We may use a specialist email or mailing-list service provider to manage subscriptions and deliver communications. Such providers process information on our behalf subject to appropriate data protection arrangements.
9. Enquiries and customers
If you contact us by telephone, email, through a website, through an app, in person or by another method, we may use the information you provide to:
- respond to your enquiry;
- provide requested information;
- provide and manage our products and services;
- administer our relationship with you;
- perform a contract with you;
- provide information about changes affecting a service; and
- meet legal, regulatory and accounting requirements.
10. Design and client projects
For design, development and related client projects, we request only information reasonably necessary to deliver the project or ongoing service.
Where information about project participants is required, we will normally request personal information only from people aged 18 or over unless specific arrangements and appropriate safeguards have been established.
Information will be retained for as long as reasonably necessary to deliver the project, provide ongoing services and meet any legal, contractual, accounting or regulatory obligations.
11. Third-party service providers
We may use trusted third-party providers where necessary to operate our business and provide our services.
These may include providers of:
- website and application hosting;
- cloud infrastructure;
- email and newsletter delivery;
- artificial intelligence services;
- payment and application marketplace services;
- analytics and security services; and
- professional, technical and administrative services.
These organisations may process limited information where necessary to provide their service.
We do not sell personal information to third parties.
Where a service provider processes personal information on our behalf, we take reasonable steps to ensure that appropriate data protection arrangements are in place.
12. International processing
Some technology providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal mechanism or safeguard is used where required by UK data protection law.
13. Legal disclosure
We may disclose information where reasonably necessary to:
- comply with a legal or regulatory obligation;
- respond to a lawful request from a court or public authority;
- establish, exercise or defend legal claims;
- enforce our contractual rights; or
- protect the rights, property, security or safety of Somerset Web Limited, our customers or others.
14. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting and regulatory requirements.
Retention periods therefore vary according to the type of information and the service concerned.
Where you ask us to delete information that we are not legally or contractually required to retain, we will normally action the request as soon as reasonably practicable.
Information stored solely on your own device may need to be deleted by you, for example by deleting content within an app or removing the app itself.
15. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No internet-based system can be guaranteed to be completely secure, but we aim to use safeguards appropriate to the nature of the information being processed.
16. Your data protection rights
Under UK data protection law, depending upon the circumstances, you may have rights including the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- request transfer of certain information;
- withdraw consent where processing is based upon consent; and
- complain about the way your personal information has been handled.
You will not normally be required to pay a fee to exercise these rights.
We may need to verify your identity before responding to a request.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
17. Children
Our services are not designed to intentionally collect personal information from children unless expressly stated for a particular product or service.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take appropriate steps to address the matter.
18. External websites and services
Our websites and apps may contain links to websites or services operated by other organisations.
We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing the privacy information provided by those organisations before supplying personal information.
19. Legal basis for processing
Where UK data protection law applies, we process personal information under one or more appropriate lawful bases, which may include:
- your consent;
- performance of a contract or steps taken at your request before entering into a contract;
- compliance with a legal obligation; and
- our legitimate interests in operating, protecting and improving our business and services, provided those interests do not override your rights and freedoms.
20. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, apps, technology, third-party providers or legal requirements.
The latest version will be published on this page and the date at the top of the policy will be updated.
21. Governing law
This Privacy Policy and any related non-contractual disputes or claims are governed by the laws of England and Wales, subject to any rights you may have under applicable data protection legislation.
22. Contact us
Somerset Web Limited is the data controller for personal information processed under this Privacy Policy unless otherwise stated.
If you have a question about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how your information has been handled, please contact us using the contact details or contact form provided on the City Walks Bristol website.
Last updated: 29th August 2026